By accessing or using the services of Digitap Pro, provided by SNAPPY EOOD (Registration Number: 207575190), you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our services.
Legal Entity: SNAPPY EOOD (a Bulgarian single-member limited liability company, ЕООД), UIC 207575190, seat: 18 Aleko Konstantinov St., Smolyan 4700, Bulgaria, trading as "Digitap Pro"
1.1 Digital Signature and Consent
By clicking "I Accept" or similar consent buttons during registration or subscription, you confirm that:
Your IP address, timestamp, and user agent are recorded as your digital signature (in accordance with eIDAS Regulation (EU) 910/2014)
This constitutes a legally binding electronic signature: the written form requirement is satisfied under Article 3(2) of the Bulgarian Electronic Document and Electronic Trust Services Act (ZEDEUU), and the parties expressly agree under Article 13(4) ZEDEUU that this act of acceptance has the force of a handwritten signature.
You have read, understood, and accept these Terms and Conditions and our Privacy Policy
This record may be used as evidence of your acceptance in legal proceedings
2. Service Description
Digitap Pro provides an AI-powered review management platform that enables businesses to:
Send automated SMS and email review requests
Send email and SMS marketing campaigns to their own contacts
Collect and manage customer contact lists
Manage customer reviews from the connected platforms
Generate AI-powered responses to Google reviews
Display collected reviews on their own website using widgets
Analyze review sentiment, campaign and account metrics
Integrate with Google Business Profile, Facebook and Instagram
Give team members role-based access to the account
3. User Obligations
3.1 Account Responsibility
Providing accurate and complete information
Maintaining the security of your login credentials
Immediately notifying us of unauthorized access
Taking responsibility for all activities under your account
3.2 Compliance Requirements
You are solely responsible for compliance with all applicable laws and regulations:
GDPR (EU Regulation 2016/679): Obtaining valid consent, providing privacy notices, respecting data subject rights
UK GDPR and Data Protection Act 2018: Same requirements as EU GDPR for UK customers
PECR (Privacy and Electronic Communications Regulations 2003): UK law requiring prior consent for SMS and marketing emails
ePrivacy Directive (2002/58/EC): EU-wide consent requirements for electronic communications
Legitimate Use: Send review requests only to your actual customers with whom you have an existing business relationship
No Spam: Do not use our platform for unsolicited communications or purchased contact lists
4. Prohibited Activities
You must NOT:
Spam: Send unsolicited messages or violate anti-spam laws (CAN-SPAM, GDPR)
Fake Reviews: Generate, solicit, or post fake or incentivized reviews
Data Misuse: Use customer data for purposes beyond what they consented to
Platform Violations: Violate the terms of service of review platforms (Google, Facebook, etc.)
System Abuse: Attempt to hack, disrupt, or reverse-engineer the Service
Unauthorized Access: Access another user's account or data
Intellectual Property Infringement: Use copyrighted materials without permission
Harassment: Use the Service to harass, threaten, or abuse others
5. Payment Terms
5.1 Subscription Plans
We offer multiple subscription tiers with different features and limits. Current pricing is available at /en/pricing.
5.2 Billing
Payment Schedule: Subscriptions are billed monthly or annually
Payment Method: We accept credit/debit cards processed through Stripe
Currency: All prices are in EUR or GBP as indicated
Taxes: Prices exclude VAT/sales tax, which will be added where applicable
5.3 Refunds
Free Trial: Cancel during the trial period for no charge
No Refunds: Subscription fees are non-refundable except as required by law
Pro-Rating: Downgrades take effect at the next billing cycle; no pro-rated refunds
Service Issues: Contact support@digitap.pro if you experience service disruptions
6. Intellectual Property
6.1 Our Rights
All intellectual property rights in the Service, including software, design, content, and trademarks, belong to SNAPPY EOOD. You receive a limited, non-exclusive, non-transferable license to use the Service.
6.2 Your Content
You retain ownership of:
Customer data you upload to the Service
Review responses you create
Business information and branding
7. Data Ownership and Portability
7.1 Your Data
You own your customer data. We are a data processor acting on your instructions.
7.2 Data Export
You can request an export of your data at any time by writing to support@digitap.pro. We provide it in a structured, commonly used and machine-readable format, free of charge.
7.3 Data Deletion
Upon account termination, we will delete your data within 30 days unless legally required to retain it. You can request immediate deletion by contacting support@digitap.pro.
8. Service Availability
8.1 Uptime
We strive for 99.5% uptime but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.
8.2 Third-Party Dependencies
The Service relies on third-party providers (Twilio, SendGrid, OpenAI, review platforms). We are not liable for disruptions caused by these providers.
9. Limitation of Liability
9.1 Service Provided "As-Is"
The Service is provided "as-is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
9.2 Liability Cap
Our total liability for any claims arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim.
10. Termination
10.1 By You
You may cancel your subscription at any time through your account settings or by contacting support.
10.2 By Us
We may suspend or terminate your account if you:
Violate these Terms
Fail to pay subscription fees
Engage in fraudulent or abusive behavior
Pose a security risk
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Bulgaria. Disputes are subject to the competent Bulgarian court at the registered seat of SNAPPY EOOD. If you are a consumer in the EU, you retain any mandatory consumer protection rights under your local law.
12. Changes to Terms
We may modify these Terms at any time. Material changes will be notified via email 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.